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Terms & Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of the LUVISS website and any product you order from us. By shopping with us, you accept our terms and conditions set here.

Online store terms:

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice.

When we accept your submitted order for merchandise on this website, there will be a legally binding contract.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Whenever you use this Website to order a LUVISS product, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale.

In no case shall HYC Communications LTD / Trading as LUVISS (registration number:11134324), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of our products, or for any other claim related in any way to your use of any of our products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our products or any content (or product) posted, transmitted, or otherwise made available via our website or social media platforms, even if advised of their possibility.  


To the fullest extent permissible LUVISS will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond LUVISS` reasonable control.

Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.


All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.


In the event that you wish to cancel your order, please email as soon as possible. We cannot guarantee that we will be in the position to cancel your order before dispatch. If this is the case, please refer to our Delivery & Returns section.

Promotions & Discount Codes:

Promotional activity including promotional codes can not be used in conjunction with any other offer. 

Thank you codes stated on the post card insert with each product can only be used once. 


These rules apply to all prize promotions on both the website and social media platforms:

- Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.

- LUVISS reserve the right to substitute the prize for another prize of equal value.

- No purchase necessary to enter the competitions unless otherwise stated on the promotional activity with a specific competition.

- By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.

- By entering the promotion, the entrant agrees to the terms of the privacy policy.

- Winners will be notified by email or direct message on our social media platforms. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.

- By entering the promotion, the winner(s) consent to any publicity generated as
a result of the promotion, and use on websites, social media platforms, magazines or mobile services at any time.

- The Sites' Editors' (or social media editors` for social media competitions) decision is final and no correspondence will be entered into. 

Law, Jurisdiction and Language:

Any matter that arises out of your use of this Website or social platforms (including any contract entered between you and us through the Website and social platforms) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Ownership of Rights

All rights, including copyright and content, in this website and on our social media platforms are owned by or licensed to HYC Communications LTD / Trading as LUVISS. Other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Intellectual Property:

The trademarks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of HYC Communications LTD / trading as LUVISS, our affiliates and/or our suppliers in the UK, US and other countries and are protected by UK and international trademark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Change to Terms & Conditions:

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Info:

If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at

Registered office: 7 Bell Yard, WC2A 2JR