Privacy Policy


LUVISS takes the privacy of all our site visitors and customers very seriously. This privacy policy sets out how we will treat your personal information and forms part of the Terms and Conditions of this site. By registering or placing an order on this website, you consent to the collection, use, retention and transfer of your information under the terms of this policy.

In-accordance with the General Data Protection Regulation (GDPR), you have the ability to: 1) Request personal information we currently hold on yourself (I.D will need to be provided). 2) Request deletion all your personal information the company holds on yourself within 30 days of confirming your identity. 3) Request to unsubscribe from all marketing communications. 4) We will keep all data secure and take proportionate steps to maintain data integrity and security. 5) If a breach of data occurs we will inform you within 30 days of being made aware of the security breach, if this affects your personal information.

For more information on how we store your data or should you wish to request information we currently hold on yourself please email: info@luviss.com

Information we collect from you and how it will be used:

Information we collect about yourself including but not limited to your full name, company name (where applicable), email address, home address, date of birth and credit or debit card information. We do not require this information to obtain access to the site; however you will not be able to access those areas of the site that require registration.

Online visitors purchasing goods and services will need to provide a telephone number, along with other details. This telephone number may be shared with couriers where required. These details allow us to process your order and to let you know the status of your order.

We may also collect information about your usage of our website as well as information you supply us through messages you post to the website, e-mails, letters you send to us and direct messages you send on our social media platforms. This enables us to give good customer service, answer any customer queries and improve our service and user experience.

We may contact you via email using our third party email platform MailerLite to inform you of goods and services, special offers that may be of interest to you, changes to the LUVISS website amongst other things. If you do not wish us to use your information in this way, marketing, promotional or administrative purposes or would like us to correct or delete your details from our database, please email: info@luviss.com or use the unsubscribe link at the bottom of one of our emails.

Disclosure of your information:

We will not share, sell or distribute any of the information you provide to us to any third party without your prior consent, except where: 1) required to do so by law or by court order; 2) for the purposes of fulfilling your order, including but not limited to sharing your details with third parties for the purposes of taking payment or making deliveries to you; 3) sharing with other competition partners when entering a competition that features their products or services; 4) sharing with companies employed by us to perform our legitimate business functions for example where we employ others to provide us with technical assistance with our website or database or to contact you about our website, products, services and special offers; 5) If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Cookies:

We may also use technology including “cookies” to monitor website traffic and to personalise the content of the site for you. Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to use the site during future visits.

LUVISS uses Google Analytics and Google Analytics Advertising Features on the site via advertising cookies and identifiers. It records information including how you reached the LUVISS site, the city and county that you’re browsing from, and what browser you are using. Google Analytics is invaluable in helping us improve our service. You can opt-out of the Google Analytics Advertising Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means.

LUVISS uses third party cookies from Trust Pilot to help invite customers to write reviews about our products and to verify them.

LUVISS uses third party cookies from Klarna. The tracking technologies used typically enhance their services towards you.

You can control, or completely delete, cookies from your computer using the settings within your internet browser.  

For more information on how to manage cookies on your browser, please access the appropriate link below:

Internet Explorer 

Firefox

Chrome

Safari

Contact & Consent:

Should you wish to contact us regarding questions about your data, removing your data from our system and marketing database or to submit a complaint please contact: info@luviss.com.