Delivery & Returns

Delivery & Shipment: 

We will deliver the merchandise by Royal Mail signed for delivery. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only. 

Returns

We hope you love your LUVISS products. If there is an issue with your order, please contact us and we will be happy to help.

Due to the intimate nature of our products, we are unable to accept returns of items that have been opened, used, or are no longer in their original condition for hygiene reasons.

This does not affect your statutory consumer rights, including your rights if a product is faulty, damaged, or not as described.

If you believe your item is faulty, please email customercare@luviss.com with details of the issue. We may request photographs or additional information to help us assess the problem and arrange the appropriate resolution.

Any approved returns must be sent back within 14 days of approval. We recommend obtaining proof of postage and using a tracked service, as we cannot accept responsibility for items lost in transit before they reach us.

Once received, returned items will be assessed. Where a fault is confirmed, we will provide the appropriate remedy in accordance with your statutory rights.

Any refunds due will be processed back to the original payment method used for the order. Processing times may vary depending on your payment provider.

 

EU Returns 

If your purchase is subject to EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise your right of withdrawal, please notify us before the withdrawal period expires by contacting us at customercare@luviss.com . 

Once you have notified us of your decision to withdraw, you should return the goods without undue delay and no later than 14 days after notifying us. Unless otherwise required by law, you are responsible for the direct cost of returning the goods.

We will reimburse all payments due using the same payment method you used for the original purchase without undue delay and no later than 14 days after receiving the returned goods or evidence that they have been returned, whichever is earlier.

Your statutory consumer rights remain unaffected.